Privacy Policy

We are interested in the protection of your privacy and your personal data and accordingly, the present Privacy Policy is being issued. This privacy statement issued by Bhakti Bharat states its policy on privacy and applicable Indian Law without limitation, the Information Technology Act, 2000 and Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information ) Rules, 2011. This statement concerns the collection and the disclosure of sensitive personal information of information submitted by users. In the following we inform you about which data is collected by us and in which way we process the same.


We encourage you to read this privacy statement before using this website. By using this website, you agree to the terms and conditions given in this privacy statement and the Terms & Conditions, available on the Website. If you do not agree to the terms and conditions of this statement and the Terms & Conditions, please do not use this Website. This Website may contain links to other sites. We are not responsible for the privacy practices or the content of such other websites.

Kindly note that where these terms refer to “partnership,” “we,” or “us,” this refers to the following: Bhakti Bharat, address: 383, Sheetal Chaya, Raman Reti, Vrindavan, Distt. Mathura, 281121 U.P. India, phone: +91 78952 73170, Website: (hereinafter “Company”, “we”, “us” or “Responsible”) is responsible under this Privacy Policy for the collection and processing of personal data of the Users and / or Customers.


Who is responsible for your personal data?

We inform you that your personal data will be processed and stored by us in the manner described below and for the purposes set out below.


What will your data be used for?

The personal data collected from you on the basis of your registration with us or a request from you, received by any mode, will be used for the purpose of providing services to you as per the General Terms & Conditions. It is clarified that your data may be used for any purpose incidental or reasonably related to the aforesaid services or deemed to be essential for the provision of such services, as required by us. Without this information, we may not be able to provide the services requested by you.

In case of registration with us for any services, the data collected will be used for processing of such request and providing such services. The data collected will ve processed by Bhakti Bharat within the statutory provisions for advertising purposes and for statistical purposes.

We also store the personal data provided by you for customer care/relations e.g. information on change of any Government Policy, Visa, health regulations, information on travel services, tour schedules, execution of advertising and marketing measures within the legally permissible framework, queries and order processing.

Your data, apart from providing services to you, can also be used to comply with legal and regulatory requirements and to respond to inquiries from the Government of India and other such law enforcement agencies of India as part of an investigation, in accordance with the laws of the Republic of India.


What information will be collected by us?

The personal information that you provide us when you register with us and that you provide when you use our registration portal to register, or in any other manner or form, including the information that you provide us with by email such as:

  1. Salutation, First Name, Last Name,
  2. Date of birth,
  3. Place of residence
  4. Telephone number (landline and / or mobile)
  5. Email address
  6. Copies of passport with relevant personal details as mentioned on the passport including photo, serial number, address, nationality
  7. A photocopy of an identity card which is likely to include personal data such as name, photo, serial number, signature, address, nationality
  8. Specific categories of personal information, such as information about your state of health or your religious orientation, which you voluntarily indicate at the time of booking by entering a box in the health status, or enter it in any other field, such as by telephone at our customer service, in the telegram chat or during the booking process by email.
  9. Financial details including but not limited to bank account information, credit card information, insurance etc.

Your payment information, such as credit card number and expiration date (“Payment Information”), will also be collected by the respective banks and /or third party payment gateway while executing any transaction on our Website. This privacy statement does not apply to such banks and/or third party payment gateways.

All personally identifiable information you give us when registering and making the booking must be accurate. This includes, for example, that we always have your correct contact information (including e-mail address).

In addition, we may collect certain information automatically through cookies (including but not limited to web beacons and other technologies that collect information in a similar way to cookies), including, but not limited to, the type of device used to access the Website, the IP address of your device and other information that may be required for the smooth and efficient functioning of the Website. We may also use certain information to provide customer care services related to the provision of services.

The data we collect using cookies helps us understand our users better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, we can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our websites and mobile applications user-friendly, and we are interested in anonymous user behaviour. Generally, our cookies don’t store sensitive or personally identifiable information such as your name and address or credit card details.

Our cookies principally contain: (i) a unique name set by the site that generated it; (ii) a value – the information within it that recalls your previous activities; and (iii) an expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.

Please note that we only collect the data of children if they have been provided by the parents or guardians or with their consent. If we become aware that we have collected the information of a child without the consent of a parent or guardian, we reserve the right to delete it.

In general, we process your personal data:

  • For the performance of a contract
    We process your personal data to fulfill contractual or quasi-contractual obligations, to enter into an agreement, e.g. to provide services in our role as an investor, to support current customers, or to answer questions in relation to our services.
  • To be in compliance with legal obligations
    To the extent that we are subject to legal obligations, for the compliance of which the processing of your personal data is necessary, we process your personal data on the basis of these legal obligations.
  • Based on our legitimate interests
    We also process your personal data to protect our legitimate interests, except where your interests or fundamental rights and freedoms, which require the protection of your personal data prevail.


Subject to a decision to be made in individual cases, we usually assume that our legitimate interests prevail within the context of, in particular, the following processing situations:

▪ Improving our offers and services;
▪ Analysis of the usage of our websites;
▪ Ensuring the confidentiality and integrity of our IT systems;

▪ General communication with you;
▪ Cooperation with public authorities;
▪ Activities to make us and our services known;
▪ Eventually, we may also pursue or defend ourselves against legal claims


The personal data will be collected as part of the pilgrimage booking and to fulfil the services, for contract communication and the IP address for verification and documentation purposes.

We may also analyse the data we have on business transactions, contracts, booked travel services in conjunction with usage data to increase the user-friendliness of our services, optimise our portfolio and to provide you with offers tailored to your interests. The analyses serve us alone and are not disclosed externally unless they are anonymous analyses with aggregated values.

Furthermore, the processing of the data available to us relating to business transactions, contracts, booked travel services in conjunction with usage data as well as the e-mail address and address of the travel applicant for the purpose of direct advertising is based on the legal basis of legitimate interest (Art. 6 (1) lit. f GDPR in conjunction with § 7 (3) UWG) or consent, Art. 6 (1) lit. a GDPR). We may also process your spiritual name in the context of the pilgrimage to the extent you agree to such use (Art. 9 (2) lit. a GDPR). After complete processing of the contract, we continue to store the aforementioned data for verification purposes as well as for the purpose of defending legal claims on the basis of legitimate interest (Art. 6 (1) lit. f GDPR) as well as for the fulfilment of legal retention periods (Art. 6 (1) lit. c GDPR).

To the extent you consent, we may also process your personal data for commercial use as set out above as well as to participate in the common experience during the pilgrimage (Art. 9 (2) lit. a GDPR).

Based on your consent

If you have given us separate consent to process your personal data, we will process your personal data within and on the basis of this consent. Consents may, for example, relate to the transfer of data to associated companies or third persons, the evaluation of your data for targeted advertising activities or sending of newsletters.

Consent is always freely given. Refusing or revoking your consent will not have any negative consequences for you.

1.1. Virtual Pilgrimages

1.2 Affiliated company for the service of a virtual pilgrimages: Bhakti Event GmbH, Am Geisberg 1-8, 65321 Heidenrod Germany, Tel. 06124/605 9000
E-mail, Commercial Germany; Registration number: 23765

You can contact their external data protection officer at: Anna Aman lawyer, E-mail, Tel. 06124/ 7233897
Fax. 06124/7233898 . Any data subject of the virtual pilgrimage may, at any time, contact our external data protection officer directly with all questions and suggestions concerning data protection.

When registering for Bhakti Bharat trips, etc., participants can decide whether they decide whether they may be filmed by the Bhakti Event video team or whether any recordings must be or whether any recordings need to be pixelated before they are made public. Bhakti Bharat and Bhakti Event GmbH have entered into a separate agreement for this activity. According to this agreement, Bhakti Event is responsible for the recordings and data protection of the virtual pilgrimage. Depending on the trips and activities offered , different personal data may be processed. Bhakti Bharat will disclose personal data to service providers to the extent necessary for the correct performance of the contract. According to the GDPR, this is a simple transfer of data between two separately data controllers.

For further details in this respect, please see section 1.3.-1.11. We are acting as with Bhakti Event GmbH regarding Virtual Pilgrimages, which is organised by Bhakti Event GmbH, and we are solely responsible and controller regarding life Pilgrimages which is organised by us, Bhakti Bharat.

1.3 Participating in a virtual pilgrimage

1.4 Which data do we process when you consent to a participate in a virtual pilgrimage?

If you give us a consent for the virtual pilgrimage via our website, we process from you, inter alia, first and last name, e-mail address, pictures, videos and testimonials, language of interpretation, spiritual name (optional), information about the pilgrimage you have registered for. We also process videos recordings of you while you participate in the pilgrimage to share the common experience with the whole participating (online and offline) community during a livestream and a period then after. In this process, the name by which you participate in the pilgrimage will also be displayed.
Moreover, we may use your photos and videos taken during the pilgrimage for the purpose of commercial use. This means your photos and videos may be used on our websites, in (print) publications and our Facebook, Flikr, Instagram page as well as our YouTube channel.

1.5 For what purposes and on what legal basis do we process this data?

The processing of photos and/or videos (collection, storage and transfer to third parties is based on the explicit consent of the person(s) entitled or the person(s) concerned, therefore in accordance with Art. 6 para. 1 letter a GDPR, Art. 9 Abs.2 lit.a GDPR. The processing is based on the legal basis of Art. 6 (1) lit. a GDPR (your consent, you have given. Consent is always freely given. Refusing or revoking your consent will not have any negative consequences for you. )  If you have signed a contract with Bhakti Event GmbH, with you as a participant regarding the virtual pilgrimage documentation production, then the contract is the legal basis Art. 6 (1) b GDPR.

1.6 Sub processors of the affiliated Company Bhakti Event GmbH for the purpose of providing a Virtual Pilgrimage

The personal data to be processed in the course of handling the services on the website, is the software hexaglobe HEXAGLOBE SAS – 171-173 rue Saint-Martin – 75003 PARIS – France métropolitaine Siret : 47832675400031 – Tel : 01 42 86 67 68 – Email :, Site Internet : and Zoom Video Communications, Inc. Lionheart Squared ltd. 2 Pembroke House, upper Pembroke Street 28-32, Dublin, DO 2 EK84, Irland email:, it  shall be stored on specially protected servers. In this context, the software hexaglobe and Zoom conference is the processor of the parties within the meaning of Article 28 of the GDPR. The parties each undertake to conclude a contract pursuant to Art. 28 GDPR with regard to the processing of the personal data for which they are responsible. Link to the Zoom data protection notice:   Link to the hexaglobe privacy policy .

Bhakti Event  GmbH and  Bhakti Bharat undertakes to provide the data subjects with the information to which they are entitled pursuant to Article 15 GDPR on request. If Bhakti Bharat receives a request for information, it undertakes to forward this request immediately to Bhakti Event GmbH without culpable hesitation.

1.7 Categories of possible recipients of the personal data:

The photos and/or videos can sometimes be shared with Facebook Instagram , YouTube. For purposes of public relations, as well as commercial use and sales work, they may be posted on the homepage of and used for the Facebook page, Twitter page, You-Tube Channel of Bhakti Event GmbH.

Facebook Inc., 1601 Willow Road Menlo Park, CA 94025, USA. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. To learn more about Facebooks data collection and use, please read their Privacy

Notice. Together with Facebook Ireland we are jointly responsible in the meaning of Art. 26 GDPR for the processing of so-called pages insights in the course of operating our Facebook page. Facebook Ireland uses these page insights to analyze the activity on our Facebook page and provides us this information in a form which does not relate to the specific person. We have concluded for this purpose an agreement with Facebook Ireland about joint responsibility under data protection law which you can access using the following the link. Facebook Ireland undertakes in this agreement, among other points, to assume the primary responsibility under the GDPR for the processing of page insights and to fulfill all duties under GDPR with regard to the processing of the page insights.

  • Twitter International Company, One Cumberland Place, Fenian Street Dublin 2, D02 AX07 Ireland. For more information please see the Privacy Notice of Twitter.
  • Instagram, operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. To learn more about Facebook Ireland’s data collection and use with respect to Instagram, please read their Privacy Notice.
  • Flickr, operated by Flickr, Inc., Flickr c/o Yahoo! Inc., 701 First Avenue, Sunnyvale, CA 94089, USA. For more information please see the Privacy Notice of Flickr.
  • YouTube LLC., 901 Cherry Ave., 94066 San Bruno, CA, USA, (“YouTube )

1.8 Duration of storage of personal data:

Photos and/or videos, which are made for the purpose of public relations, as well as sales work of Bhakti Event GmbH, will be stored for an indefinite period of time for a specific purpose, subject to revocation of consent by the data subject(s) if you have signed a contract , according to the contract.

1.9 Rights of the data subject

1.10 Right of revocation in case of consent:

The consent to the processing of the photos and/or videos can be revoked at any time for the future with future effect. The data subject can exercise their withdrawal rights vis-a-vis Bhakti Event GmbH via the following email For more information, please see the  Privacy Policy of Bhakti Event.

The legality of the data processing carried out on the basis of the consent until the revocation is not affected by this. In case of a contract with you as a participant is signed, regarding the production of the virtual pilgrimage, than a contract is the legal basis for the processing of your data according to Art. 6 I b GDPR.

1.11 Data subject rights:

According to the General Data Protection Regulation, you are entitled to the following rights: Data subjects may assert the rights to which they are entitled under Articles 15 to 22 of the GDPR against both contractual partners Bhakti Event GmbH and Bhakti Bharat.

  1. If your personal data are processed, you have the right to receive information about the data stored about you. (Art. 15 GDPR)
  2. If incorrect personal data is processed, you have the right to rectification (Art. 16 GDPR).
  3. If the legal requirements are met, you may request erasure or restriction of processing, as well as object to processing (Art. 17, 18, 21 GDPR)
  4. If you have consented to the data processing or a contract for data processing exists and the data processing is carried out with the help of automated procedures, you may have a right to data portability. (Art. 20 GDPR)

If you make use of the aforementioned rights, the controller will check whether the legal requirements for this are met. Furthermore, you have the right to lodge a complaint with the Data Protection Commissioner of the State of Hessen.

This takes place in the form of a negative or positive decision or a determination of identity. In the case of a positive decision in accordance with Art. 15 of the GDPR, the data subject will be provided with complete detailed information. An email confirmation will be sent by WordPress with the request for confirmation of the request for deletion as a security mechanism and serves the purpose of establishing identity. After confirmation of this deletion request, the data is first removed from the systems and then stored on local servers, depending on the deletion deadlines.

Even without a special request from our customers, the parties naturally comply with the obligations to delete personal data. Such obligations arise, for example, from Art. 17 GDPR. However, there are personal data that are exempt from this obligation to delete and for which we the parties even obliged by other laws to continue to store it. Deletion is exceptionally excluded in the cases described in Art. 17 (3) GDPR. This applies in particular if, pursuant to Art. 17 (3) (b) GDPR further storage is necessary for the fulfilment of a legal obligation of the obligation of the responsible party justified by law as well as when, pursuant to Art. 17 (3) lit. GDPR, further storage is indicated for the assertion, exercise or defence of legal claims.

1.12 Contact persons of the Parties

The contact persons of the Parties responsible for this are Ms Anna Aman, lawyer, as external data protection officer for  Bhakti Event GmbH:, E-mail Tel. 06124/ 7233897, Fax. 06124/7233898 and Tatiana Laroche, as internal digital compliance officer for Bhakti Event GmbH, Am Geisberg 4 65321 Heidenrod Germany , Tel. 06124/605 9000, E-mail , for Bhakti Bharat: , phone +91 7895273170, address: 383, Sheetal Chaya, Raman Reti, Vrindavan, Disst.Mathura, 281121 U.P. India

1.13 Technical security measures

We implement a variety of security measures designed to maintain the safety of your personal data we store and process. For example, to protect the transmission of confidential information that you send to us as the website provider, we use SSL encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any personal data under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose personal data may have been compromised and or the competent data protection authority.

Sharing or Transfer of Information

We may exchange, transfer, share, part with all or any of your Information to service providers and authorities (tour operators, hotels, tour guides, bus transfer companies, local agencies, restaurants and other parties who cannot provide the requested services without providing your personal data). In addition, we also work with third party service providers / partners / banks and financial institutions to provide the requested services and fulfil our obligations. Please note that privacy policies of these persons/authorities/third party service providers may differ from us. We reserve the right to share any Information collected with any Court or Governmental Authority as mandated by any applicable law and/or in compliance with any order of a court of competent jurisdiction.

We may disclose your personal information to any Government agencies as required by applicable law for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, or in the good-faith belief that such action is necessary to:

  • conform to the requirements of the law or comply with legal process served on our Website,

  • protect Bhakti Bharat’s rights or property and its family of websites, or

To the extent required by applicable laws and practicable, your consent will be obtained prior to disclosure of any sensitive personal data or information collected from you, which consent may be given by you by implication or specification, including in terms of your use of our website and implied awareness of the terms of this privacy statement governing such use.

Opt-out Rights

Subject to the General Terms & Conditions agreed by you for the provision of services by us thereunder, you may opt-out of providing any information to us. You may further request that information so collected from you may not be disclosed to any third-party unless required by law or by a court of competent jurisdiction.

You may inform us if such eventuality arises at However, on receiving such request from you, it may become impossible for us to deliver services as requested by you and in that case, you completely indemnify us from all losses and damages resulting from exercise of such opt-out rights by you.

Data Retention Policy

We will retain your information for as long as it is deemed necessary for the provision of services under the General Terms & Conditions and any purpose reasonably incidental thereto in our opinion. If you would like us to delete your data that you have provided, please contact us at and we will respond within reasonable time. Please note that such information provided by you may be necessary for the provision of services under the General Terms & Conditions. We, therefore reserve our right to refuse provision of the services to you upon request for deletion of data prior to the fulfilment of contractual obligations between you and Bhakti Bharat unless you decide to opt out of the services being availed. However, once you have registered with us and availed the facility being provided or transferred any funds for the same, some data needs to be retained mandatorily under the Indian Statues and Laws (particularly the taxation laws). Should you exercise your opt-out rights, we reserve our right to retain your data limited to the extent required for such statutory compliance and for such period as is required under law, for fulfilment of legal obligation, public interest and legal claims.

Confidentiality & Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the personal information in our possession from loss, misuse and unauthorised access, disclosure, alteration and destruction. We restrict access to your Personal Information to our and our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches in accordance with the Information Technology (Reasonable Security Practices) Rules,2011. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Amendments to Privacy Policy

Our privacy policy is subject to revision. Any changes/amendments made to our privacy policy will be posted on this page and notified to our customers by e-mail and/or text message to the primary e-mail address and/or phone number specified in the customer’s account. You are advised to review this Privacy Policy periodically for any changes. If you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact us at If you use the Services or access the Website after a notice of changes has been sent to you or published on the Website, you are deemed to have provided your consent to the changed terms.

Should you have any questions about this Privacy Policy or information collection, use and disclosure practices, you may contact us at, Phone +91 78952 73170 , address: 383, Sheetal Chaya, Raman Reti, Vrindavan, Distt. Mathura, 281121 U.P. India. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.


Bhakti Bharat has made best efforts to provide accurate information, however, Bhakti Bharat and/or its affiliates do not guarantee the validity or veracity of any such information and as such Bhakti Bharat expressly disclaims any liability for any direct, indirect, punitive, incidental, special or consequential damages, losses, expenses or the like in respect of action or not taken based on any or all the contents of this website ir arising out of or in any way connect with the use of this website or with any delay or inability to use this website, or for any information, software, products, and services obtained through this website, whether based on contract, tort, strict liability or otherwise, even if Bhakti Bharat has been advised of the possibility of such damages, losses, expenses or the like.

Bhakti Bharat makes no representations about the suitability for any purpose of the information, software, products and services contained on this website. All such information, software, prodicts and services are provides “as is” and “as available” basis without warranty of any kind. Bhakti Bharat hereby disclaims all warranties and conditions- including all implied warranties if merchantability, fitness for particular purposed, title and non-infringement-with regard to the information, software, products and services contained on this website.

Bhakti Bharat and its licensors/sub-licensors retain all rights (including copyright and patent rights) with respect to all software and underlying information and material available through the website. Access to it does not imply a free license to use it unless permitted by law.

Bhakti Bharat uses all reasonable endeavors to protect personal information from loss, misuse and alteration. Only authorised Bhakti Bharat employees or agents, who are under appropriate confidentiality obligations, will have access to personal information. However, the users/customers will be responsible for any user ID or password that is used on our website. Customers should take due care to protect such information. Further, the information, software, products, and services published on the website may include inaccuracies or typographical errors. Changes published on the website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. Bhakti Bharat may make improvements and/or changes to the website at any time.