Who is responsible for your personal data?
We inform you that your personal data will be processed and stored by us in the manner described below and for the purposes set out below.
What will your data be used for?
The personal data collected from you on the basis of registration with us or request from you, received by any mode, will be used for the purpose of providing services to you as per the General Terms & Conditions. It is clarified that your data may be used for any purpose incidental or reasonably related to the aforesaid services or deemed to be essential for the provision of such services, as required by us. Without this information, we may not be able to provide the requested services.
In case of registration with us for any services, the data collected will be used for processing of the request and providing the services and within the statutory provisions for advertising purposes and for statistical purposes.
We also use the personal data stored by us for customer care/relations e.g. information on change of any Government Policy, visa and health regulations, information on travel services, tour schedules, execution of advertising and marketing measures within the legally permissible framework, queries and order processing.
Your data, apart from providing services to you, can also be used to comply with legal and regulatory requirements and government regulations and to respond to inquiries from Government and law enforcement agencies as part of an investigation, in accordance with the laws of the Republic of India.
What information will be collected by us?
The personal information that you provide us when you register with us and that you provide when you use our registration portal to register, or in any other manner or form, including the information that you provide us with by email such as:
• salutation, first name, last name,
• date of birth,
• mail address
• telephone number (landline and / or mobile)
• Email address
• Copies of passport with relevant personal details as mentioned on the passport including photo, serial number, address, nationality
• A photocopy of an identity card including personal data such as name, photo, serial number, signature, address, nationality
• Specific categories of personal information, such as information about your state of health or your religious orientation, which you voluntarily indicate at the time of booking by entering a box in the health status, or enter it in any other field, such as by telephone at our customer service, in the telegram chat or during the booking process by email.
• Financial details including but not limited to bank account information, credit card information, insurance etc.
All personally identifiable information you give us when registering and making the booking must be accurate. This includes, for example, that we always have your correct contact information (including e-mail address).
In addition, we may collect certain information automatically including through cookies (including but not limited to web beacons and other technologies that collect information in a similar way to cookies), including, but not limited to, the type of device used to access the Website, the IP address of your device and other information that may be required for the smooth and efficient functioning of the Website. We may also use certain information to provide customer care services related to the provision of services.
The data we collect using cookies helps us understand our users better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, we can enhance subsequent visits by tailoring our content to match your requirements.
Our cookies principally contain: (i) a unique name set by the site that generated it; (ii) a value – the information within it that recalls your previous activities; and (iii) an expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.
Please note that we only collect the data of children if they have been provided by the parents or guardians or with their consent. If we become aware that we have collected the information of a child without the consent of a parent or guardian, we reserve the right to delete it.
Sharing or Transfer of Information
We may exchange, transfer, share, part with all or any of your Information to service providers and authorities (tour operators, hotels, tour guides, bus transfer companies, local agencies, restaurants and other parties who cannot provide the requested services without providing your personal data). In addition, we also work with third party service providers / partners / banks and financial institutions to provide the requested services and fulfil our obligations. Please note that privacy policies of these persons/authorities/third party service providers may differ from us. We reserve the right to share any Information collected with any Court or Governmental Authority as mandated by any applicable law and/or in compliance with any order of a court of competent jurisdiction.
Subject to the General Terms & Conditions agreed by you for the provision of services by us thereunder, you may opt-out of providing any information to us. You may further request that information so collected from you may not be disclosed to any third-party unless required by law or by a court of competent jurisdiction. You may inform us if such eventuality arises at email@example.com. However, on receiving such request from you, it may become impossible for us to deliver services as requested by you and in that case, you completely indemnify us from all losses and damages resulting from exercise of such ópt-out rights by you.
Data Retention Policy
We will retain your information for as long as it is deemed necessary for the provision of services under the General Terms & Conditions and any purpose reasonably incidental thereto in our opinion. If you would like us to delete your data that you have provided, please contact us at firstname.lastname@example.org and we will respond within reasonable time. Please note that such information provided by you may be necessary for the provision of services under the General Terms & Conditions. We, therefore reserve our right to refuse provision of the services to you upon request for deletion of data prior to the fulfilment of contractual obligations between you and Bhakti Bharat unless you decide to opt out of the services being availed. However, once you have registered with us and availed the facility being provided or transferred any funds for the same, some data needs to be retained mandatorily under the Indian Statues and Laws (particularly the taxation laws). Should you exercise your opt-out rights, we reserve our right to retain your data limited to the extent required for such statutory compliance and for such period as is required under law, for fulfilment of legal obligation, public interest and legal claims.
Confidentiality & Security