Refund & Cancellation Policy
The User agrees that the payment for availing Services rendered by Bhakti Bharat will be made through a third-party payment gateway. The User’s information such as credit card number and expiration date will be collected by the respective banks and/or third party gateway while executing any transaction on the Website or Mobile App.
In addition to the actual cost of booking as charged by the Service Providers and other expenses, the User duly acknowledges that it is paying Bhakti Bharat for conducting and facilitating the Pilgrimages/Events/Study courses etc. All such payments are part of the lumpsum payment as indicated against each such service being provided and the Event/Pilgrimage being conducted by Bhakti Bharat. The Payment schedule, cancellation and refund policies etc will be indicated against each Service/Event/Pilgrimage and having registered for and booked the same.
The User is deemed to have accepted that as a general rule there shall be no refunds under any circumstances unless the event is cancelled totally by Bhakti Bharat voluntarily and not due to any legal requirement. In the said circumstance, the amount refundable would not be a money refund rather only be a credit to the User so that the same can be used in future. Bhakti Bharat further reserves the right to alter any and all such payments from time to time. Any such additional payments, including payments towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Bhakti Bharat shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Bhakti Bharat. In cases where the short charge is claimed prior to the utilization of the booking, Bhakti Bharat will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by Bhakti Bharat on account of change in rate of taxes or imposition of new taxes, levied by Government, shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Bhakti Bharat will process the refund of the booking amount paid by the User and intimate the User about the same. Bhakti Bharat is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Bhakti Bharat as the case may be.
The User shall be completely and solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of Bhakti Bharat through the third-party payment gateway. Bhakti Bharat or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Bhakti Bharat. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Bhakti Bharat or to any personal account of any person, Bhakti Bharat shall not be held liable for the same. User shall not hold any right to recover from Bhakti Bharat any amount which is transferred by the User to any third party.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through Bhakti Bharat are subject to the applicable cancellation policy as set out on the as communicated to the customers.
The User also acknowledges and accepts that there is requirement of personal approval of the User’s participation by Paramahamsa Sri Swami Vishwananda.
Bhakti Bharat can withdraw any of the Services/Events/Pilgrimages in case of failure to reach a minimum number of participants stated in the respective specifications of such Services/Events/Pilgrimages and in the confirmation thereof. In such cases, the liability of Bhakti Bharat is limited to refund of the monies paid/deposited by the User with Bhakti Bharat and the User indemnifies Bhakti Bharat for any loss/damage in addition thereto.
Unless explicitly provided by Bhakti Bharat in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Bhakti Bharat shall accept any claims arising out of result of a failure to obtain the requisite insurance(s).
Taking insurance to cover the costs of accident, illness of death on all Events and Pilgrimages to India is mandatory for participation in the Events/Pilgrimages/Study Tours being conducted by Bhakti Bharat. The User is required to provide Bhakti Bharat with such proof of such valid insurance.
Insurance, if any provided as a part of the service or product by Bhakti Bharat, shall be as per the terms and conditions of the third-party insurance company. Bhakti Bharat merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Bhakti Bharat shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
Obligation to Obtain Visa and compliance of Country Specific Regulations
Bhakti Bharat may inform the User of the passport and visa requirements and other legal formalities including Country Specific Regulations required for attending any Event/Pilgrimage/Study Course being conducted as also the approximate time required to obtain the same. However, the User is solely responsible for complying with all such requirements/regulations and any loss or damage arising from such non-compliance shall be borne solely by the User.
Bhakti Bharat is not responsible for any issues, including inability to travel, arising out of such visa requirements or non-compliance of any regulations and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of Bhakti Bharat for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
There can be exceptional circumstances where Bhakti Bharat and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, fire, pandemic/epidemic, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Bhakti Bharat.
The User agrees that Bhakti Bharat being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
In no event shall Bhakti Bharat be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Services Channel.
Right to Refuse
Bhakti Bharat at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
Bhakti Bharat will not provide any service or share confirmed booking details till such time the complete consideration is received from the User. In addition to other remedies and recourse available to Bhakti Bharat under this User Agreement or under applicable law, Bhakti Bharat may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
a. The User is in breach of this User Agreement; or
b. Bhakti Bharat is unable to verify or authenticate any information provided by the User; or
c. Bhakti Bharat believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Bhakti Bharat, or Bhakti Bharat itself.
Once a User has been suspended or terminated, such User shall not register or attempt to register with Bhakti Bharat with different credentials, or use the Website in any manner whatsoever until such User is reinstated by Bhakti Bharat. Bhakti Bharat may at any time in its sole discretion reinstate suspended users.
If a User breaches this User Agreement, Bhakti Bharat reserves the right to recover any amounts due to be paid by the User to Bhakti Bharat, and to take appropriate legal action as it deems necessary.
The User shall not write or send any content to Bhakti Bharat which is, or communicate with Bhakti Bharat using language or content which is:
a. abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
b. contrary to any applicable law;
c. violates third parties’ intellectual property rights;
d. in breach of any other part of these terms and conditions of use.
If the User violates any of the aforesaid terms, Bhakti Bharat shall be at liberty to take appropriate legal action against the User.
Right to Cancel
The User expressly undertakes to provide Bhakti Bharat with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Bhakti Bharat.
In case Bhakti Bharat discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User is not correct or that any fact has been misrepresented by that User, Bhakti Bharat shall be entitled to take recourse to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Bhakti Bharat shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches Bhakti Bharat to cancel any booking, Bhakti Bharat will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Bhakti Bharat responsible for any loss or damage arising out of measures taken by Bhakti Bharat for safeguarding its own interest and that of its genuine customers. This would also include Bhakti Bharat denying or cancelling any bookings on account of suspected fraud transactions.
The User agrees to indemnify, defend and hold harmless Bhakti Bharat, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and Bhakti Bharat cannot be held responsible for the same.
If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in the State of Uttar Pradesh.